We offer a full suite of services to drive sustainable growth for our clients. Here you’ll find an overview of each service we provide at Mind & Metrics.
Our approach to lead acquisition and customer retention takes the whole buyer’s journey into account. The buyer’s journey doesn’t end when a lead converts into a customer. Retention is more important than it’s ever been, and it’s also more difficult than ever.
As a full funnel CX agency, we focus on not only generating leads, but also converting them and turning them into repeat customers and vocal proponents of your business. We offer a full suite of services to power your marketing strategies, promote cross-team alignment, and close data gaps.
- Paid Media & Media Buying. We optimize your paid media strategy to maximize your ROI and drive brand awareness and engagement. We’re also a Hulu Ads partner, so if you’re interested in tapping into Hulu’s massive audience with video ads, reach out to us.
- Web Design & Development. Create innovative, eye-catching, CX-optimized web pages and bring custom functionality like dynamic content and animated modules to life.
- Sales Strategies & Enablement. Develop strategies for your sales team that increase conversions. Create sales playbooks and collateral to streamline your sales team's workflow and promote team alignment.
- CRM Integrations & Implementations. We bring all your customer data together in one place through integrations, for cross-team alignment and agile reporting. Custom CRM implementations keep your customer data organized and clean.
- Inbound Marketing & SEO. Reach the right users, at the right time, and in the right places. Optimize your webpages for maximum online visibility and develop marketing strategies and lead magnets that attract qualified leads.
- ECommerce Marketing. Remove friction in the buying process with an optimized ECommerce store and purchase process, and increase engagement with SMS marketing.
- Marketing, Sales, & Customer Success Automation. Save time, reduce costs, and improve customer satisfaction with automated marketing and sales sequences. Build customer chatbots to answer common questions without human intervention.
- Custom Integrations. Integrate all of your platforms, systems, and databases to bridge data gaps and ensure accurate reporting and operational efficiency.
- Data Architecture & Strategy. Build systems for managing and analyzing data, and create reporting to propel data-driven decisions.
- Digital Experience Strategies. Architect an overarching strategy that combines front-end CX design and back-end processes to close more deals with your best-fit customers.
- Marketing & Sales Alignment. Say goodbye to siloed teams, scattered data, and inconsistent processes. From lead scoring to customer surveys, we develop ways for each go-to-market team to assess whether they’re sending qualified leads down the pipeline & driving repeat purchases.
- Customer Success Strategies. Reduce churn and achieve cost-effective revenue gains with data-driven, effective customer success strategies.
All of our services are available to our clients, but optional. We work with each client to come up with a retainer that fits their plans, goals, and budget.