Find out how our team’s strategies can help you reduce customer churn and increase ROI through the creation and execution of exceptional customer experiences.
Delighting customers requires a multifaceted approach. We’re well-versed in reducing customer churn for our clients, and we accomplish this via three main methods:
- Increase a company’s insight into its own performance via the collection of customer feedback.
- Analysis of conversion data. What percentage of SQLs actually become customers?
- The creation of sales and marketing collateral materials that increase company-lead transparency, educate leads, and improve the relationship between a company and its leads.
We take care of both analytics and execution; in other words, we look at what methods you currently have in place, and find out what’s working, and what areas could use improvement.
Some strategies we use to bolster your relationships with your customers and keep them coming back include:
- Surveys. We’ll create a custom survey to distribute during or after purchase to understand customer sentiment.
- Service Level Agreements (SLAs). We'll write up a boilerplate contract for each customer to help you protect yourself and allow your customers to make informed decisions & improve transparency.
- Sales & marketing collateral. Case studies, eBooks, Product brochures, and more.
- Collecting and analyzing data from CS and sales teams, to discover whether SQLs are actually converting, the type of content that resonates most with your audience, and the percentage of customers that return for repeat purchases.